Creating your account

Signing up

The “Start free” button on the site takes you to the sign-up form. You fill in your name, email address, password and the name of your company or workspace. The workspace is the space where your projects, users and subscription live.

If you reached the sign-up page from the pricing page, the plan you chose is carried over into the form.

Confirming your email address

After signing up you receive an email with a confirmation link. Until you confirm the address, the app only shows you the confirmation page and the resend button.

• The link is valid for a limited time. If it has expired, request a new one from the confirmation page.
• Resending has a short pause between requests, so you don't receive several messages at once.
• The page tells you the real status of the message: “queued”, “sent to the email provider” or “failed”. “Sent to the provider” means the email server accepted it, not that it has definitely reached your inbox. Check your Spam folder as well.

Approval by an administrator

On some installations, after you confirm your email, the account waits for an administrator's approval. During this time you see the “Account pending approval” page. You get access as soon as the account is approved.

There are also installations where sign-up is by invitation only. In that case you need the invitation link you received by email, and the address is the one in the invitation.

Creating projects

An active account does not automatically get the right to create projects as well. If you see the message “Your account is active, but you don't have permission to create a project yet”, contact the administrator. If the reason is the plan limit, the app shows you the upgrade option.

Forgotten password

On the sign-in page, choose “Forgot password?”. You receive a reset link by email. For security reasons, the page shows you the same message whether or not the address exists in the app.