Your plan and its limits
Where to see the workspace plan, how to read the usage of each limit and what happens when you change plans.
The subscription belongs to the workspace, not to a user. All of the workspace's projects use the limits of the same plan. Current plans and prices are on the Pricing page.
The Billing page
The Billing page in the app menu is visible only to the workspace owner. A project member does not see it. The page shows:
- the current plan, the billing cycle and the amount;
- the subscription status, the next payment and the current period;
- Usage: each limit, with how much you have used;
- purchased Add-ons, shown separately, so you can see what each one gave you;
- issued Invoices.
How to read usage
The page tracks: active projects, users, social drafts and publications per month, AI text and image generations per month and CSV exports per month.
- Unlimited: the plan has no limit for that feature.
- 0 included: the feature is not part of the plan. The message that appears is an invitation to upgrade, not “you have used everything”.
- Add-ons are added to the plan's limit for the same feature and appear separately next to it.
What you can create depends on these limits. For example, the button for creating a project tells you the reason when you have reached the plan's number of projects.
Changing your plan
- Upgrade: applies immediately. The amount to pay is the one calculated by the payment processor, and the remaining period of the old plan is taken into account.
- Downgrade: applies at the end of the period already paid for. Until then you keep what you paid for.
- Cancellation: at the end of the period, reversible until then. The page tells you the date on which the subscription ends.
The new plan becomes active after the payment is confirmed. If the new plan allows fewer projects than you have, the projects stay saved, and you choose which ones stay active.
What is not available yet
Online payment in the app is being rolled out. If the page tells you that online payments are not configured, write to us and we will activate the plan manually. Billing details must be filled in before you choose a paid plan. Payment methods and invoices are managed through the payment processor's portal, which you open from the Billing page.
Related articles
- Roles and permissions What an Owner, an Admin and a Viewer can do in a project, how workspace roles differ and who sees the subscription.
- Creating a project What a project represents, what you fill in when you create it and how to use the setup page step by step.
- Frequently asked questions Short answers to the most common questions about data, security, platforms and your subscription.
Didn’t find your answer? Write to us and we’ll help.
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